Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery times vary by location but generally take 6-12 business days for most European destinations. Please note that international shipping times can be affected by customs processing and peak seasons.

Do you offer tracking?

Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your package's journey.

Where do you ship from?

Our products ship internationally. Shipping times reflect international delivery, so please allow adequate time for your order to arrive.

My tracking hasn't updated in a while. Is that normal?

Yes, this is common with international shipments. Tracking may not update frequently while your package is in transit or going through customs. If you have concerns after 30 days, please contact us.

Product Information

Are your gloves touchscreen compatible?

Products marked as touchscreen compatible feature conductive fingertips that allow you to use your devices without removing your gloves. Check individual product descriptions for specific features.

How do I choose the right size?

Please refer to the size chart on each product page. We recommend measuring your hand and comparing it to the sizing guide. If you're between sizes, consider sizing up for comfort.

Are the gloves waterproof?

Waterproof features vary by product. Please check the individual product description for specific water resistance information.

How should I care for my gloves?

Care instructions depend on the material. Generally, we recommend spot cleaning or hand washing in cold water and air drying. Check the product description or any included care tags for specific instructions.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn items in original condition with tags attached. Please contact us before returning any items to receive return instructions. Note that return shipping costs are the responsibility of the customer.

How long do refunds take?

Once we receive and inspect your return, refunds are typically processed within 5-10 business days. Please allow additional time for your bank or payment provider to process the refund.

Can I exchange for a different size?

Due to inventory availability, we recommend requesting a refund and placing a new order for your preferred size to ensure faster processing.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods through our secure checkout powered by Shopify.

Is my payment information secure?

Yes! All transactions are encrypted and processed securely through Shopify's payment system. We never store your payment details.

Contact & Support

How can I contact customer service?

You can reach us through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

What if my item arrives damaged or defective?

Please contact us immediately with photos of the damage or defect. We'll work with you to resolve the issue as quickly as possible.